How we work with you
Our collaborative and supportive approach is designed to help you, not just today, but for the life of your machine
Our mission
Our goal is to empower businesses with cutting-edge technology that boosts efficiency, reduces waste and drives profitability.
This is guided by a commitment to sustainability, continuous improvement and strong values.
And so we strive to prioritise integrity, innovation and customer satisfaction, building lasting relationships to deliver high-quality CNC solutions with exceptional support.
With you every step
We’re there from the very beginning to help you choose the rightmachine and with you to keep it running for years to come.
Step 1: Understanding your needs
After receiving your inquiry, we’ll get in touch to discuss your specific requirements. We often visit your site to gain a deeper understanding of your application and space.
We work with you to define the details of your application, including the type of material you’ll be working with (wood, plastic, metal, etc.), the size and scope of the jobs and whether the machine will be used for single or multiple shifts.
Our machines are highly flexible and we help you decide whether you need an entry-level or more advanced machine based on your current and future needs.
Many clients come to us thinking they need a machine for a specific material or task, but we help them realise additional opportunities. For instance, we may visit a client who says they want to cut plastics but when we get there we see aluminium in their shop, so we can tell them that our machines can handle both materials helping them unlock even more of the benefits of CNC.
Step 2: Extras
We also explore additional equipment such as dust extraction systems, machine-specific software and any other accessories that might optimise your setup. For customers who are new to CNC, we guide you through the fundamentals and for experienced users, we offer advanced options.
We’ll also help you choose the software that integrates smoothly with your workflow, ensuring it fits the machine and application perfectly.
Step 3: Budget, finance and machine selection
Step 4: Your quote
After gathering all the necessary information, we develop a tailored quote. This quote covers the machine, software, accessories, installation and any additional features or services you may need.
Step 5: Hands-on demonstration
Before finalising the purchase, we invite you to our facility for a demo. This is where you can truly see the machine in action – often bringing your own materials and files so we can run a real-time demonstration based on your needs.
We use this opportunity to show you how versatile and powerful the machine is for your specific application. Whether you’re cutting plastics, metals, or wood, the demo helps you visualise how our CNC machines will transform your production process.
We also discuss practical matters such as lead times, as machines can either be in stock or purpose-built (taking 4-12 weeks). This is when we answer key questions about installation, training and logistics.
Step 6: Delivery and installation
Once you confirm purchase, delivery times depend on whether the machine is in stock or needs to be custom-built. If the machine is in stock.
Before delivery, we’ll conduct a detailed site survey to assess logistics, such as truck access, space clearance, and any obstacles, such as overhead cables, door sizes, and material racking.
On delivery day, our team instals the machine and ensures it’s fully operational and ready for use. The only thing you need to do is book an electrician to have it wired in, we’ll do the rest.
Step 7: Personalised setup and training
Once the machine is installed, we provide personalised setup and training. Our expert trainers offer 2-3 days of initial training on how to operate the machine and use the software for your specific application.
For more advanced users, we offer additional training 2-4 weeks after the initial setup, allowing your team to deepen their skills and optimise machine use.
Unlike competitors who may limit training to keep costs low, CNC World provides comprehensive support for all machines, even entry-level models because we know that operating a CNC machine is more than just pressing a button.
After-care and support
CNC World prides itself on ongoing support. Your first year includes a full-service contract, covering unlimited email and phone support and a warranty that protects your machine from any breakdowns.
After the first year, we offer extended service contracts, covering both regular maintenance and on-demand repairs. We help you troubleshoot any issues, whether it’s operator error or general wear and tear.
We are always available for support, whether it’s answering operator questions or providing guidance after installation. And for tooling and parts, our sister company, Cutter Shop, ensures you have everything you need to keep your machine running smoothly.
Our comprehensive approach ensures that your machine continues to deliver value and performance long after the initial sale. Our competitors may cut costs by limiting training or after-care, but CNC World ensures that your machine – and your business – continues running efficiently.
Working with us
As a world-class CNC machine company, we have a range of services and buying options to help you get
the right CNC machine for your specific needs when you need it.
Consultancy
World-Class CNC Machines
CNC Services
Options
Finance
Services & Aftercare
CNC World, established in 2006 by Mark Rowe and Lorraine West, traces its roots back to 2004 when they launched a subcontract-cutting company.
This venture quickly evolved into a comprehensive cutting service catering to major theatre companies and bespoke businesses alike.
Our history
How to order your CNC routers
All of our CNC routers are tailor-made and made to order, so it’s important that we discuss your machine’s spec. Speak to one of our experts and we’ll define your needs, advise and give you a quote.